POLICIES

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This is our Privacy Policy (the “Policy”) statement that explains how we comply with the EU’s GDPR (General Data Protection Regulation 2018) legislation and the DPA (Data Protection Act 1998) and how your rights are adhered to under these legislations.

www.MarisolaParlour.com is hosted on the Wix (www.wix.com) platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Please refer to the wix.com privacy Policy accessible here for further details. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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It is important that you read this Policy so that you are aware of how and why we are using your information. The Privacy Policy should be read alongside our Terms and Conditions.

How do we store, use, share and disclose our site visitors' personal information?

So that we can make and send you the delicious treats you desire, you will need to share with us some of your personal information! This Policy statement explains how Marisola Parlour LTD (“us”, “we”, “our”) collects, manages, processes, shares and stores this information about you and how you can verify or control the use of the information you provide. This Policy only applies to the use of our Site, www.marisolaparlour.com. It does not relate to data from third party companies, websites or other entities that may be accessible from our Website including, but not limited to, any links we may provide to social media websites. We will do everything we can to keep that information safe, and if you ever wish to have your details removed, please send us an email to contact@marisolaparlour.com (hosted on Gmail). 

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In order to use our website and/or receive our Services, you must be at least 18 years of age. You are not allowed to use this website and/or receive Services if doing so is prohibited in your country or under any law or regulation applicable to you.

What type of information do we collect?

Marisola Parlour LTD may use various measures to collect information about your habits to maintain and enhance your experience online. For example, we may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

As stated above, your personal information may come from visits to our website but we may also collect information from corresponding with you directly by phone, e-mail or otherwise. This includes information you provide when you place a cake order and when you give feedback, reviews and recommendations.

It is your choice whether to provide us with personal information. However, to place an order, you will be asked to provide personal details such as your full name, a valid e-mail address, date of birth and additional payment details such as complete credit or debit card details, telephone number and delivery and billing address. In addition, we may ask your preference for receiving marketing information from us.

Marisola Parlour LTD may collect and organize such information either by itself or by a third-party service (e.g., Google Analytics).

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How do we use the data?

When you make a purchase, set up an account or subscribe to the mailing list on our website, contact us by telephone, email or other means, as part of the process, we collect personal information. This information may be used to contact you regarding your order to provide ongoing customer assistance, and to provide you with updates and notifications throughout your order process to keep you well informed when needed. If you have provided prior consent, we may contact you with marketing information about new products and Services we offer.  We may also use your personal information to provide additional services in the following circumstances (in each case, in accordance with this Policy):

1. Internal record keeping, to respond to your queries and requests, maintain your accounts and manage transactions, such as credit card payments for any products that you order from us, or for the fulfilment of such transactions.

2. To notify you about changes to information we place on our Site or to our services.

3. To comply with any applicable laws and regulations and assist law enforcement agencies as required;

4. For any other purpose stated in this Policy, or in the Terms and Conditions.

By providing your personal information to us, you fully understand and clearly consent that we may collect, transfer and process all personal information you provide to us in the ways described in this Policy. If you do not agree with the terms of this Policy, we would advise you to not use the Services and to not provide us with your personal details.

Who do we share Data with?

We may share your personal information in any of the following instances, but not limited to:

1. For administrative and business functions to facilitate your use of the Services, including but not limited to, communicating with delivery couriers.

2. To help with improving customer feedback, to let you know of upcoming launches, deals, etc.

3. To comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Marisola Parlour LTD, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. To third parties to whom you have provided your consent in order that they will be able to prepare or send any communications to you.

Changes of business ownership and control

Marisola Parlour LTD may, from time to time, expand or reduce business functions and this may involve the sale and/or the transfer of control of all or part of Marisola Parlour LTD. Data provided by Users will, where relevant, be transferred to the new owner. The newly controlling party will, under the terms of this privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Links to other websites

This Website may, from time to time, include links to third- party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or the content of these websites. When you leave our Site, we encourage you to read the privacy notice of every website you visit. Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

We adopt a safe and responsible Social Media Policy. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

How do we communicate with our site visitors?

We may contact you via email, phone, text messages or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to get customer feedback through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you.

How long is the data held?

We will only retain your personal information for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and for the uses set out in this Policy.

How do we use cookies and other tracking tools?

Like many other websites we use “cookies” and other web tools such as Google Analytics to help us gather and store information about visitors to our Site. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual. Our web tools are obtained from the Wix.com platform. For further details please visit Cookies and Your Wix Site | Help Center | Wix.com.

Any information that we acquire about you using cookies, or other web tools is subject to the same restrictions and conditions as any other information we collect about you, as outlined in this Policy.  

More information about cookies can be obtained from www.allaboutcookies.org.

Your rights 

You have the following rights in relation to your Data: 

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Right to access – Can I access my information?

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Yes. Under the GDPR you have the right to access information we hold about you (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. If you would like a copy of this information, please email us at contact@marisolaparlour.com.

We will not charge you to access the information we hold about you unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

Right to correct – Can I change the information you hold about me?

Yes. You can correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us. Where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. To withdraw your consent, please contact us via email at contact@marisolaparlour.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at contact@marisolaparlour.com.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

Right to erase – What if you don’t want us to hold your information anymore?

If you wish to delete your personally identifiable information that is stored please contact us immediately at contact@marisolaparlour.com. Marisola Parlour LTD may refuse your request, for example, if we believe that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Marisola Parlour LTD may keep any aggregated or anonymized information for statistical, marketing and other purposes.

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Right to data portability – Can you transfer your data?

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Yes. You have the right to request that we move, copy or transfer your Data. 

Right to object – Can you refuse the use of your data?

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Yes. You have the right to object to our use of your Data. We may refuse to comply with your request until your identity has been confirmed. This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

How can you make a complaint?

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO's contact details can be found on their website here.

General

You may not transfer any of your rights under this Privacy Policy to any other person.

This Policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Policy will be subject to the exclusive jurisdiction of the English and Welsh courts.

Privacy Policy updates

Marisola Parlour LTD may change and update the terms of this Policy at any time as necessary and to reflect changes in the law. We recommend that you check this page regularly to ensure that you have read the most recent version and are happy with any changes. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you on this page that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. You are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. 

Contact details:

You are welcome to contact Marisola Parlour LTD with requests, comments and questions regarding this privacy Policy by email at: contact@marisolaparlour.com

Thank you