FAQ
Here we give quick answers to the most common queries.
If you require any additional information please feel free to contact us.
WHAT ARE YOUR PRODUCT GUIDELINES?
All of our recipes are 100% plant-based and therefore do not contain any animal derived products. In addition our recipes do not contain any nuts and use only gluten free flour.
DO YOUR PRODUCTS CONTAIN ALLERGENS?
We prioritise the well-being of all our customers, and take great care with individuals with allergies and specific dietary requirements. Our products are 100% plant-based and therefore do not contain any dairy or eggs. We do not use any nuts (including peanuts and sesame) as ingredients in our products. Please note however, that while we do not use any of the above allergens in our products, some of the ingredients may have been manufactured in facilities that handle these allergens so may be marked as "may contain". Our cake recipes include SOYA as an ingredient. An alternative can be offered by request. To ensure you have all the information you need, we include a full list of ingredients on the product page of our website and with every order you make. Your safety and satisfaction are of the most importance. If you have any specific questions or concerns about allergens, please don't hesitate to reach out. We are here to assist you and provide you with the best possible experience.
Please read our Terms and Conditions and Store Policies for full details. For any additional queries please do not hesitate to contact us!
ARE YOUR PRODUCTS GLUTEN FREE?
We understand the significance of gluten-free options for individuals with dietary restrictions. We are proud to offer all products made using gluten-free ingredients. However, we want to be transparent about our production process to help you make an informed choice. - Our products are hand crafted using gluten-free ingredients within a multi-use kitchen facility where gluten and wheat-based products are also handled. When we receive orders, our kitchen becomes gluten-free and solely dedicated to producing them. - We implement strict procedures to reduce the possibility of cross-contamination when preparing our gluten-free items. We want you to enjoy your gluten-free items with confidence, knowing that we take the utmost care to provide you with delicious treats. Please feel free to contact us if you have any specific concerns or questions regarding our gluten-free products.
WHAT FLOURS DO YOU USE FOR YOUR PRODUCTS?
All our products are made with a gluten free flour mix including but not exclusive to rice, maize and tapioca.
WHAT SUGARS DO YOU USE?
We use a combination of unrefined sugars and plant syrups including cane, coconut and molasses. We use white icing sugar for our frostings.
HOW MANY SERVINGS DOES EACH CAKE GIVE?
4" cake: 6 - 8 servings
6" cake: 10 - 15 servings
7" cake: 15 - 25 servings
CAN I PLACE A SPECIAL ORDER?
Yes of course! We would love to hear from you and discuss how we could accommodate your needs. Please send us an email at contact@marisolaparlour.com or fill out our contact form on the website.
DO YOU DELIVER?
Our brownies, treats and warm drinks are available for postal delivery across main land UK. In addition we deliver bespoke cakes and cupcakes to the following postcodes in Barking and Dagenham, Havering and Redbridge:
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IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG11
RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12
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If you would like delivery outside of these postcodes, please still do get in contact and we will try our best to make this happen!
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HOW MUCH IS DELIVERY?
We are now offering free delivery on all orders from the online store. No minimum spend required.
Delivery is free for all Cupcake and Celebration Cake orders over £100 . The standard fee of £2.50 is added to all other orders. Please see above for our delivery radius of bespoke cakes.
Our cake recipes are plant-based, vegan (no dairy, eggless) contain no nuts and use gluten free flour. They do contain SOYA ingredients.
However, please be aware that traces may be found as cakes are produced in a kitchen that handles these ingredients.
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A full list of ingredients will be provided with every order.